Coronavirus Updates COVID-19
To our Estrella Community:
As COVID-19 continues to impact our community, we’re committed and prepared to keep serving you through our online website, phone and emails.
As things evolve, we’ll inform you. Stay safe, stay connected and together we’ll get through this.
April 29th, 2020 - Carrier Updates to COVID/CORONAVIRUS
Ascendant: Payment extension Relief Plan. Contact 305-820-4360
Citizens: Policyholders may submit payments after their due date. Contact 1-888-685-1555
Foremost: Policyholders may submit payments after their due date. Contact 1-800-532-4221
Gainsco: Contact Customer Service for further assistance. Contact 1-866-424-6726
Granada: Waiving late fees on Direct Bill Payment Plan until May 1, 2020. Contact 305-554-0353
Infinity: All Personal Auto customers will automatically receive a 15% Credit for April and May 2020. Contact 1-800-782-1020
Mercury: Will be returning 15% of monthly personal auto insurance premiums, 10% of monthly business auto premiums, and 15% of select commercial multi-peril
policy monthly premiums for policies kept in force. Credits will apply for April and May. Contact 800-503-3724
National General: All Personal Auto customers will automatically receive a 15% Credit for April 2020. Contact 1-888-293-5108
Pearl Holding/Ocean Harbor: Waiving late fees in the next 30 days and flexible reinstatement periods of up to 30 days. Contact 954-656-6811
Progressive: All Personal Auto customers will automatically receive a 20% Credit for April and May 2020. Contact 1-800-776-4737
Star Casualty: Will waive late fees and extend the reinstatement period to 45 days (some restrictions apply). Contact 1-877-782-7210
United Auto: Will extend all payment plan due dates by 5 days. Contact 1-888-987-8242
April 9th, 2020
March 27th, 2020
March 17th, 2020
FROM ESTRELLA INSURANCE:
As we get more information on the virus (COVID-19) we should adhere to and participate with ANY Federal, State or Local Government recommendations.
We also want to adhere to these policies and want our customers to know that we have virtual capabilities.
Rest assured that we are doing everything in our power to keep our agencies as safe as possible, this means in some cases, agencies have decided to treat in-person transactions at the recommended 6ft separation and whenever possible by phone. This will not affect our procedures at all. We are also instructing our agencies to make sure that NO EMPLOYEE WITH SIGNS OF SICKNESS come to work.
We have the capabilities to sell and work virtually, therefore we are able to easily assist you via the web or by phone/cell.
We at Estrella are here for you. Our hours of operations are: M-F 9am-7pm and Sat 9am-5pm (Subject to Government guidelines)
We will get through this trying time, together!
We wanted to share this by Dr. Karen Raben:
Keep in mind that most of you are healthy and would not suffer greatly if you became infected with the virus.
But you may transmit the virus to someone not so healthy or hearty.
If you become ill, treat it as you would any virus with fluids, Tylenol for fever, good nutrition, especially protein, and plenty of fresh air.
Continue the vitamin C and the zinc lozenges.
If you become sicker or short of breath or the fevers or cough can't be controlled that is the time to go to the Urgent Care or Emergency Room.
If the disease does spread this is not a failure or a breakdown in society. It is just like a hurricane.
A disruption that we must deal with.
March 9th, 2020 - Letter to customers
Estrella Insurance is closely monitoring the events of the Coronavirus Disease (COVID-19). We are also following the latest guidance from the Centers for Disease Control (CDC) to be prepared for any updates as they are released. During this time we want to make sure that our customers, employees, franchisees and our affiliates are protecting themselves and their families. Estrella Insurance Agencies and Agents have the technology to manage your insurance needs without having to physically visit an office. Using our system, we can take (non-cash) payments, quote insurance, bind/sell insurance, manage and endorse existing policies, take electronic signatures, and handle all needed functions without physical interaction. Our Agents have also taken measures to properly safeguard all Estrella Insurance physical locations. Here are some health safety and preparedness steps that you can take now in response to virus concerns.
GET YOUR HOUSEHOLD READY
There are tips and things you can do right now to be ready for any emergency:
Information from the CDC:
Patients with COVID-19 have reportedly had mild to severe respiratory illness. Symptoms may appear 2-14 days after exposure and include fever, cough and shortness of breath. Call your healthcare professional if you develop symptoms and have been in close contact with a person known to have the disease or if you have recently traveled from an area with widespread or ongoing community spread of the disease. For the latest information, please visit the CDC website at cdc.gov/covid19.